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Privacy policy

Terms and Conditions

1. General

This website is owned and operated by Indigo Traders Limited, trading as Home Furniture. We reserve the right to update, modify, or change the website and its content in accordance with our company policies. By making a purchase through our website, you agree to the Terms and Conditions in effect on the date of your transaction.

2. Privacy

We collect personal information during the purchasing process to facilitate your order. This information is securely stored and accessible only to authorized Home Furniture Hub employees. You may update or change your personal details at any time.

3. Product Warranties

Warranties apply only to manufacturing defects and do not cover general wear and tear. Warranties are non-transferable and valid only for domestic use. Commercial use voids the warranty.

Home Furniture reserves the right to determine whether a product under warranty will be repaired or replaced. Post-warranty support may be available at an additional cost.

Standard Warranty

  • All products (except those with extended warranty) come with a 12-month RTB (Return to Base) warranty.

  • RTB means you are responsible for returning the product to our Auckland distribution centre or nearest store for repair or replacement.

Products Warranty

  • Warranty for products is specified individually in each product description.

Shipping & Delivery

  • We ship across the North and South Island.

  • All products sold are covered under RTB warranty unless otherwise stated.

  • Inspect your items carefully upon delivery. Once the delivery docket is signed, no claims can be made.

  • If packaging appears damaged, report it to your purchasing store or our customer service team within 48 hours.

Warranty Exclusions

Warranty does not apply to:

  • Clearance items, floor stock, repaired products, or items sold with known defects disclosed before purchase.

  • Products stored, assembled, or installed incorrectly (not following the manufacturer’s instructions).

  • Items used inappropriately, abused, misused, altered, or cleaned with unsuitable methods or products.

  • Normal wear and tear, lint, cuts, scratches, or damage from impacts or accidents.

  • Items placed outdoors or in humid environments (unless specified as outdoor furniture).

  • Products purchased for business use (as per the Consumer Guarantees Act).

  • Consequential or incidental damages.

  • Foam and fillings softening or shifting over time – this is considered normal and not covered under warranty.

Clearance Products

  • Clearance items are ex-display or customer returns.

  • These may show minor imperfections or signs of wear.

  • Sold as-is, with no warranty provided.

4. After-Purchase Service

If you experience an issue with your product, please contact us via:

What to Include in Your Inquiry:

  • Your full name

  • Your invoice number

  • A detailed description of the issue

  • Photos or a short video showing the problem

Please follow any instructions provided by our customer service team.

Our 3R Service Process

  • Repair
    We will assess whether the product can be repaired. Repairs may be carried out by our team or a trusted third-party contractor.

  • Replacement
    If repair is not possible, we will replace the item with an identical or similar product.

  • Re-selection
    If a replacement is unavailable, you may choose another product of equal value from our store.

    • If you choose a higher-priced item, the difference must be paid.

    • If you prefer to wait, we can issue a store credit valid for 12 months.

Additional Information

  • Replaced parts become the property of Home Furniture.

  • Extra fees may apply for damage not covered under warranty.

  • If a part or product cannot be repaired, it will be replaced with a similar or identical item.

  • Inspection time: 3–5 business days

  • Repair time: Approximately 7 business days

  • We will contact you to arrange collection or delivery once the process is complete.

5. Delivery

Customers will receive delivery details one day prior, including a time slot. On the day of delivery, our team will send a text notification when en route.

If any damage or missing parts are discovered upon opening the product, please contact our team immediately for resolution.

If delivery cannot be completed due to unforeseen circumstances, we will notify you. If the customer is unavailable at the scheduled time, a redelivery fee will apply.

6. Payment Terms

Full payment is required before delivery is scheduled. If payment is not received and goods have been delivered, Home Furniture reserves the right to pursue legal action, with all associated costs borne by the customer.

For custom orders, a 50% deposit is required.

7. Pricing

  • All prices listed on our website are in New Zealand Dollars (NZD) and include GST.

  • Promotional and sale prices may change at any time without prior notice.

  • Customers will be charged the price that is active at the time of purchase.

  • If the price decreases after your purchase, no refund or price adjustment will be provided.

  • This policy also applies to orders awaiting delivery—the price at the time of purchase remains final.

8. Pre-order Sale Policy

  • Backorder Notice: Items marked as pre-order are currently not in stock and are on backorder.

  • Estimated Delivery Dates: Provided dates are estimates only and may change due to global shipping disruptions or other unforeseen circumstances.

  • Delay Disclaimer: Home Furniture is not liable for delays caused by factors beyond our control, including:

    • Government-enforced lockdowns

    • Shipping disruptions

  • Notification of Changes: If delivery timelines change, our team will notify you with updated estimates.

  • Refund Policy: No refunds will be issued for delays caused by external factors beyond our control.

  • Delay Duration: Delays may extend up to 90 days, depending on the situation.

  • Applicability: This policy applies to all pre-orders, whether placed in-store or online.

  • Website Orders: Products available for pre-order are clearly marked with estimated delivery times. Please review this information carefully before completing your purchase, as no refunds will be issued once the order is placed.

9. Consumer Guarantees Act

If goods are purchased for business purposes, the Consumer Guarantees Act 1993 does not apply.

Home Furniture Hub and its suppliers do not make any guarantees or representations without written approval from the manufacturer. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits or opportunity.

Where applicable, our liability is limited to repair, replacement, or refund, at our discretion.

10. Cancellations and Refunds

Refunds are not available for change-of-mind purchases. A 20% restocking fee applies to any approved cancellations or refunds.

11. Storage

Products must be collected or delivered within 14 days of notification. Failure to do so may result in storage fees or cancellation of the order.

12. Online Product Availability

We strive to maintain accurate stock levels. If an item is unavailable after purchase, we will contact you promptly to arrange a refund or alternative solution.